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ldfhhjk详 细 见 附 件!hglksdfh



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                   ҵЧнϵʵսѵ

         0915-17Ϻ 0923-25 1021-23ձ 1028-30չ
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ע:								
1. μ֤ѧԱ,ѵμӿԺϸ<<ְҵ֤׼ϻ>>䷢
   <<Դʦ>>ʹӢİ˫ְҵʸ֤,ʹ֤ȫͨ
   Ͽɣٷϲѯ
2μ֤ѧԱύ֤뼰һƬ								
3γ̽15ڽ֤ݼĸѧԱ								
4֤й˲ⱸ
ԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡ
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γ̱
ִҵעءΪԻģʽҵصҲ
ڶ˵ĹϡΪִҵԴߣӦսԸ߶ȹЧʵ
Դϵͳѧ˼ƶȺȽҵнϵ޶ȵؼ
˲DZܣŶӣƶ֯봴£ʵ֯ijչ
йҵģʽеֱ׶˺ɻԼйҵĿǰڸ
봴ʱڣؾٰ조ҵЧнʵսѵࡱԴר
ڣΡرͬڣּڰҵҡԴ˼·
Уҵչ׿ԽԴ˲ţӭμӣ
ԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡ
γ桿
˽нĸﱳ¹ĸ˼·ȷĸĿ꣬
λ֪ʶѧиλ
ʶЧҪԡȷ⼨Ч
ѧϰ˵ķȫ˽⼨ЧƷ
صѧϰKPIƽƷֿ
˽⼨Чƽе⡢е
ԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡ
γ̴١
һKPI뼨ЧϵҪ
1ҵЧϵٵķ⣻
 ԸоΪжϻʵΪжϣ
 ڿ˻dzڿˣ
 滹dz棿
 ؼҵǷǹؼҵ
 ЧսԽӿڣ
 KPIɼ뽱ҹ⣿
2ԱʶмЧӰ죻
 ͳĻԼЧӰ
 ΪʲôûԸA
 ΪʲôмЧôѣ
3KPIӰ

KPIеļ
1ʲôĿָ
2KPIָĻעҪ
 ΪʲôоѲ̶⣻
 ΪʲôЩָꡪɿ
 ΪʲôЩָʵ䷴Ϊ
3KPIָKPIָеע㣺
Dzʱʱڡԡڶڣ
4ְܲŵĶָ꣬β

KPIϵķʽ
ڹ˾KPIϵأַܶ࣬÷Χʲô
ҵָ߲㡢в㡢㣬֤εKPIָ
1ͨȷְȻְλ˵KPIָIJģʽ
ŵȱ÷Χ
2ֵIJģʽŵȱ
3ͼͷԷ籩

ģƽƷֿ
1ƽƷֻֿǴĸǶָ𣿡ƽƷֿıʣ
2սƽƷֿʲôϵսսԵͼ
3ƽƷֿǰճڡڡǶڼƻƶ
ƽƷֿҵijڡڡڹ滮
4ƽֿĸγ
5˾ƽƷֿʵأ
ƽƷֿʵ

壮ηֽKPI
KPIֽʵȥͻʧȥ˻ǷֽKPIĹлܶ⣬
磺һkpiָͺöಿŶйϵ׿˭أ
νЩأνKPIֽʵȥأ
1ηֽKpIһָ¼ָĹϵ
2ָֽ2ֻ
3طֽKPIָ꣬3ֻģʽ
4ֽKPIָע⣺ȨָֽӰ졢
֯ṹӰ졢ָijͻԵ

ָʵı
ָҵ˾´ˣʲôأΪʲôҪKPIKPI?
1ΪʲôҪKPI								
2ָ궨ʱҪע⣻								
3Dzָ꣬ʱҪע⣻								
3˭ṩݡԼṩṩṩ								
4KPIĶķ								

ߣȷĿꡪKPIļƷַʽ								
ҵ˺ָͿȷĿأĿӦüƶٷ֣								
ûдﵽĿӦõöٷ֣								
1趨Ŀʹࣻ								
2Ŀ궩׼ô죿								
3.ûʷô죿								
4ԴĿӰ죻 								
5Ŀ궨ʡϻ								
6ڵĿηֽ⵽ڣ								
7ʹ࿼ֿˡʲôʱ˸üӷ֣								
ʲôʱÿ۷֣KPIļƷַ

ˣЧ
׳ɼÿ³ɼļ꿼˿ʲô¿ʲô
ͬҵְܲڿ˵ʲôأ
1꿼ʲô¿ʲô
2ڣ
3ְͬܲŵڣ
4KPIָȨءָϷʽ

ţԪ˷
ע˹ؼҵָ꣬ǹؼҵָô죿
עǹؼҵָǷ⣿
ȫעؼҵָͷǹؼҵָ꣬
ԴǷãνأ
1KPI޷⣻
2ҪЧЧĹϵ
3ʵԪ˷

ʮЧ̸빵ͨ
1ƻ׶εļЧͨ
2׶
3˽׶εļЧͨ
4ЧĽ֯Ľ쵼ĽԱĽ

ʮһмЧԲߣ
KPIֻԴŻܲŵ飬
KPIйЩѵأ
1мЧ֯ģʽŵְ
2еij
3˾뼨Ч
4ЧҵĻ

нϵƿθ٣
һλ
1λã
2Ϊʲôλã

λķ
1֯벿ְλְĹϵ
2õĸλķ--Ϸʾ۲취ְֽⷨ

λIJ
1֯ṹƣ
2ְƣ
3λְƣ
4λְʸƣ
5ĸλƵ

ġλ˵
1λ˵неã
2λ˵ѵеã
3λ˵Ƹеã
4λ˵ڿеã

ӣнԴֵλã
һнƺ
1нƶҵӰ죻
2нսԵ4Ժìܣ
3неļ⣻

нҪìܡڲƽ 
1.ڲƽԵijùߡְλ
2.ְλг
3.ְλ

нҪìܡⲿƽ
1.ʲôⲿƽԣ
2.ⲿƽԳõĹߣ
3.ȷнˮƽ

ġнĹϵ
1.нӰԱ
2.Ա
3.нƣ

塢ʹ˾šҹ
1ֹ˾š˽ҹģʽ˼
2ģʽȱĶԱȣ
3Ź˾ӹ˾ЧǷҪ뼯Ź˾ҹ

ⲿصӰ
1ܵĽ𾿾ò÷
2ɹĽ𾿾ò÷
3ⲿصӰ죻

ߡнƵĹƽ
1ҵҵŵƽ⣻
2ҵְܲŵƽ⣻
3ǿ֮ƽ⣻

ˡҵڸŽƵҪ
1۲ƣǽƣ
2Ŀ͹ƣ
3Žƣ
4нƽƣ

š
1뿼ڣ
2սн
3ʱѡҪǵҪ㣻
4ͺԣ

ʮռеı
1100100̶
2ͬнı

ʮһνнҵչ֮Ĺϵ
1.ҵͬķչ׶нص
2.нսЧļԱ÷չ

ʮнҪǵ
1.нҵĻ								
2.н빤ģʽ								
								
ʮнƵĹ벽								
1.нƵļַ								
2.нĵ								
ԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡ
ʦܡ								
    Ρ---֪Դʵרң̹˶ʿ,ȨԴʵս
רңرڼЧнϵƷк裬γԼеʵս
Ϊҵšй˾ҵš߿Ƽ˾ȶҵڶҵйȫ
ԴѯǡйӪʱȶýרԼ׫
˺רԱ								
鼮Уܵ򼣺Կ˴ٽɳ \ڵ
ţнס˲šKPIؼЧָɹBSCƽƷ֡
֤չܵҵĸ߶ӣ͸輫ߵ顣								
μӹʦѵҵ:šйʯ͹ɷݡTCL
ൺơơܹʡάš칤šһع١ũҵ.ͨ
ɽƶƶ·šѧѩй, ûױ
ƷȼˮյϺ½ҩҵϷǡżš
ά̡Ƽʵܡذӡ人ߴ ŵҵ 
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